Running a Shopify store can be incredibly rewarding, but there are times when you might need a helping hand. Whether it’s an urgent technical issue, guidance on using Shopify features, or strategic advice to grow your store, knowing the right channels for support is essential. In this guide, we’ll walk you through the most effective ways to get Shopify help, tailored to different needs and plans.

1. Partner with a Shopify Agency for ongoing support.

For ongoing, expert support, partnering with a Shopify Plus expert is the most reliable way to ensure your store runs smoothly. At blubolt, we are proud to be a Shopify Premier Partner, giving us direct access to partner managers and technical solutions managers at Shopify Plus. This means early access to platform updates and the ability to tackle even the most complex challenges.

As an agency, we focus on journey-led growth to help our diverse range of clients with everything from everyday store management to custom solutions like:

Partnering with an agency like blubolt is ideal if you want tailored advice, technical expertise, and peace of mind knowing your store is in capable hands. Explore our services or view our work for inspiration.

2. Shopify Help Centre for the virtual assistant.

The Shopify Help Centre is your first port of call for quick answers. It features the Virtual Help Centre Assistant, an AI-powered tool that helps you navigate FAQs, guides, and step-by-step instructions.

Here are our top tips for using the AI assistant effectively:

  • Use clear, specific queries, such as “how to set up local delivery rates,” rather than broad questions.

  • Check the suggested guides before initiating live chat, as many solutions are fully explained in the articles.

Remember, all Shopify plans can access the Help Centre, making it a versatile first step for all merchants.

3. Shopify Live Chat.

If the AI assistant doesn’t resolve your issue, you can connect with a Shopify Support advisor via live chat.

Here’s how to connect:

  • Go to help.shopify.com

  • Click the “Chat with us” button at the bottom-right corner of the page.

  • Follow the prompts to connect with a support advisor.

Pro tips for maximising your chat experience:

  • Have your store URL and account details ready.

  • Be clear about your issue, including screenshots if needed.

  • Use live chat for questions that require step-by-step guidance or technical support.

All Shopify plans have access to live chat, making it a convenient option for most merchants.

4. Shopify Support Phone to speak with a human.

For more direct assistance, Shopify offers phone support. However, availability varies by plan:

  • Shopify Plus plans: Full phone support, including 24/7 availability for urgent issues.

  • Other plans: Phone support may be limited; live chat is often recommended.

Shopify support phone numbers (UK):

  • For UK merchants: +44 203 356 0931

  • General global support: View full list

Always have your store details ready when calling to speed up the process.

5. Shopify Support email address.

Be aware: the traditional Shopify support email (support@shopify.com) is no longer active.

Instead, use live chat, phone support (if eligible), or the Help Centre to contact Shopify directly. This ensures you get real-time assistance and the most up-to-date guidance.

6. Shopify Merchant Community for help from your peers.

The Shopify Merchant Community is a valuable resource for connecting with fellow merchants, sharing insights, and learning from others’ experiences.

It’s ideal for general questions that are not account-specific. For account-specific issues, always navigate to the Help Centre to connect with a support advisor.

The community can be a great source of creative solutions and practical tips from people running stores just like yours.

7. Shopify Guides for further learning.

For more general business and ecommerce support, Shopify offers guides covering topics from marketing to store management. This is perfect for merchants looking to expand their knowledge without needing immediate technical support. The Shopify guides cover a wide variety of industries and store types.

8. Shopify Blog for the latest news & tips.

The Shopify Blog is another excellent resource for business strategy tips, trends, and success stories. It’s useful if you want to stay ahead of the curve and implement new strategies in your store.

Need help deciding on help? Get in touch.

We’ve covered all Shopify support channels, their availability based on plan, and the best ways to get the help you need. By knowing your options (whether it’s live chat, phone support, the Help Centre, or a Shopify Premier Partner agency), you can ensure your store runs smoothly at all times.

Looking for more personalised Shopify support? Contact us to speak with a team of Shopify Plus experts who specialise in journey-led growth focused on your customers, not isolated services, to deliver measurable results. From strategic advice to technical solutions and hands-on assistance for your ecommerce business, we’d love to help!

Tags:
Shopify
Rhiannon Marsh
Rhiannon Marsh
Head of Marketing & Partnerships
Rhiannon is Head of Marketing & Partnerships at blubolt and has over 20 years of brand-side experience in B2B and B2C marketing across a variety of verticals, including furniture and interiors, tourism and leisure, and the arts.
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