We'll work together to understand your ongoing business needs and your company objectives.
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We'll get back to you within 24 hours (typically sooner!) to arrange a time to speak.
Ecommerce Support.
We support brands at every stage of their journey, addressing complexity from the outset and enabling you to focus on what matters - growing your brand. So whether your website is brand new or requires ongoing TLC, our tailored retainer packages will give you everything you need to keep your brand evolving.
The blubolt service
Expert Centra & Shopify Plus support to proactively drive your growth.
Our ecommerce support services help unlock the full potential of your digital investment. We offer a range of design, build and growth services that are all designed to maximise the value of your ecommerce channels, blending customer experience with strategic insights across acquisition, conversion, and retention. Our experienced team works with you collaboratively, offering flexible, bespoke support tailored to your unique objectives. Acting as an extension of your in-house team, we combine strategic expertise and hands-on execution to help deliver a sustainable and competitive advantage.
What ecommerce support packages do you offer?
Whether you’ve got a brand new website or one in need of expert TLC, our monthly Centra and Shopify retainer packages will deliver high-quality support services that are tailed to the level of commitment your brand needs. Acting as an extension of your team and proactively driving your growth, we offer our support services at every stage of your brand's growth. For example:
01
Growth Essentials.
Dedicated support hours tailored to your brand requirements
Quarterly performance review
Quick-win conversion optimisations
Core SEO review & insights
Monthly analytics snapshot
Email & retargeting setup
Technical consultation & development
02
Growth Optimisation.
Dedicated support hours tailored to your brand requirements
Quarterly performance review
In-depth CRO & UX recommendations
SEO strategy
Audience insight & segmentation
Monthly data insights & recommendations
Email & CRM workflow support
Technical consultation & development
03
Growth Acceleration.
Dedicated support hours tailored to your brand requirements
Quarterly strategy workshop
Comprehensive CRO & UX overhaul
Full SEO & content strategy
Personalisation implementation
Analytics dashboard
Monthly data insights & recommendations
Email & CRM workflow support
A/B testing support
Technical consultation & development
Why we're your perfect match
When ambitious brands want expert Centra or Shopify support, they choose blubolt.
We give you more time & higher yield on Centra or Shopify Plus.
With guaranteed support hours allocated to your key priorities every month, we’ll lighten your load and tick more off your To-Do list, whether it be small tweaks or big projects.
We proactively plan, prioritise & execute your support roadmap.
Having successfully built our own eCommerce platform, we’re adept at translating big-picture thinking into smaller, specific actions. We’ll help you do the same.
We deliver first class functionality.
With our eCommerce expertise, you’ll capitalise on all the features and functionality of your website and understand how it’s really performing.
We keep you upgrading & innovating.
We're known for solving even the trickiest eCommerce problems with innovative, best-of-breed solutions that are geared to our client's unique business needs.
We offer objective, expert advice for Centra & Shopify.
With our diverse range of high-growth clients and our transparent partnership approach, we’ll give you fresh, actionable insights and honest, independent advice.
We offer a dedicated team & expert support.
We offer easy access to our expert design, development, optimisation and account management teams so you’ll have consistent Centra and Shopify support when you need it.
The blubolt support process
Your ecommerce support package will be tailored to your business.
We’ll incorporate your company’s objectives from the outset, ensuring those design, development and account management hours are focused on helping you and your brand flourish.
Your objectives.
Analyse & plan.
Execution & refinement.
Review.
A plan as unique as your brand
Launch your ongoing support bluprint for success.
Direct contact with our expert teams.
You’ll have easy access to our friendly, highly-qualified Design, Development, Growth and Client Services teams.
Guaranteed Centra & Shopify support hours.
You can choose how many days of Centra or Shopify support you need per month and upgrade on demand if desired.
Detailed support documentation.
We supply detailed evidence and monthly reporting with actionable insights and recommendations.
"From day one of working with blubolt, their team's professionalism, passion, and drive have been inspiring. The team has a huge collective knowledge base, which allowed for the freedom, customisation and automation that other agencies didn't offer. Overall, we're exceptionally happy with the results.”
“The new RIXO website has enhanced our brand and delivered improved functionality. We have seen noticeable improvements in conversion and bounce rates combined with positive feedback from customers on the overall website usability and new services."
“We're thrilled with the new Green People website! It’s the culmination of months of development with the incredible team at blubolt and allows our customers to navigate seamlessly from discovery to purchase, elevating the entire customer journey.”
"Moving to Shopify Plus with blubolt has accelerated our momentum & given us a stable platform that also keeps pace with the industry. Migrating to Shopify Plus with blubolt’s support is the best decision I’ve made in 6 years with teapigs."
“Our migration to Shopify with blubolt was a strategic decision. I knew that Shopify would give us the flexibility and adaptability to easily handle multiple brands and was confident that blubolt understood the technical complexity of what we needed and could deliver it!”
"We’ve received positive feedback on our new Shopify Plus website delivered by blubolt, particularly with its easy navigation, and it has continued to increase conversions and revenue since launch!"
“Blown. Away. We’re all so happy and impressed with the amazing blubolt team. We’ve had very few issues, and any we had were dealt with there and then, as blubolt had already thought of them. Now, we’re really excited to get the site live!”
“The migration process with blubolt was seamless, with a well-executed project plan. Shopify Plus has opened new avenues, allowing us to introduce exciting features & improve team productivity with its ease of use!”
“Working with blubolt was fantastic; our project was managed seamlessly & delivered on time. We're really happy with the new site! Our customers have reacted well to the new Shopify Plus functionality & it’s perfectly designed for growth.”
"I would highly recommend blubolt! They've been extremely proactive as our Shopify Development partner for our eCommerce store. The team has an excellent knowledge of eCommerce and the needs of our stores"
"We’ve had nothing but positive feedback on our new Shopify Plus site! Our customers find it much more user-friendly as the layout is clearer, it’s easier to find products, and the checkout is more efficient."
"blubolt’s Date & Delivery Selector App has been a big win for us. It’s increased customer trust and saved us countless hours in administration! With the app, our customers now have more choice and a more accurate timeframe for deliveries."
"Over the years, the teams from blubolt and Seasalt have worked well together. The key benefit is that we've developed a site tailored to our exact needs, which works perfectly in terms of what we want to create with our customer experience."
"Our customers have been so positive about the new Shopify Plus site, highlighting how user-friendly it is. The proof is in the metrics: since launch, our conversion rate has increased to 3%, and revenue is up by 200% YoY."
Our awards.
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Frequently Asked Questions
Whether your website is brand new or requires ongoing Centra or Shopify Plus support, our tailored retainer packages will help your brand continually evolve and grow.
What's your typical client profile?
Our clients are typically ambitious brands looking to stand out from the crowd without compromising on either form or function. Determined to grow faster on Centra or Shopify Plus, their annual revenue starts at £5 million.
Our clients range in verticals from fashion and beauty, homewares and gifts, to sports, food, and drink. Read more about our clients here.
What type of activities are included in the ecommerce support packages?
All of our support packages include roadmap planning and prioritisation, retained hours for development, design, data and performance and account management, plus technical and customer support. What varies is simply how many hours of support you receive per month.
So, how these support hours are spent depends on the activities you wish to include in your roadmap. For example, your retainer hours could be used for:
redesigning your product pages,
adding personalisation,
setting up subscriptions,
enabling customers to purchase products in bundles or
integrating a new third-party technology partner.
What if I need more ecommerce support during a particular month?
Simply get in touch with your friendly account manager to discuss your additional support requirements.
What support credentials do you have?
We’re accredited Centra and Shopify Plus Partners so our design, development, data and performance skills and experience have been thoroughly vetted. We’ve also got a long list of design accolades to our name from organisations like the Awwwwards and CSS Design Awards. Browse case studies from our wide range of clients to see our award-winning work.
Where is the blubolt support team based?
Our support services team is a fully in-house service. We have flexible working arrangements, so our team of developers, designers and growth experts is based at home and at our fun and friendly office, located on the world-famous Queen’s Square in Bath, Somerset. Spread over several floors of a historic Georgian terrace, it’s the perfect hub for our energetic, creative, and collaborative team. Contact us to arrange a visit to discuss your ecommerce support service needs!
Read more about us.
How long has blubolt been in the eCommerce business?
blubolt has been a trailblazer for beautiful, bold and technically brilliant eCommerce stores since 2006. First powered by our own platform, bluCommerce, we now channel our eCommerce expertise into Centra and Shopify Plus. In addition to building brand new websites, we also offer support services to brands already enjoying these platforms.
An agency to elevate your brand
